Welcome to Explorer Fashion’s FAQ section. Here we’ve compiled answers to the most common questions about our premium outdoor apparel and accessories. If you don’t find what you’re looking for, our customer service team is always ready to assist at [email protected].

About Our Products

What makes Explorer Fashion products unique?
Our products combine sophisticated style with outdoor functionality, designed for discerning explorers who transition seamlessly between urban and natural environments. Like our dual-purpose designs, we focus on timeless quality rather than fleeting trends.
Why do I see duplicate categories in your menu?
Our menu reflects our specialization in key product categories like Chelsea Boots, Casual Jackets, and Deck Shoes. The duplicates represent different styles within these core offerings, each crafted with the same attention to detail.
Do you offer weather-resistant clothing?
Absolutely. Many of our products, from our Thindown® insulated hats to our Aigle rubber shoes and Schoffel jumpers, are designed to handle various weather conditions while maintaining style and comfort.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are processed securely to protect your information.
Is my payment information secure?
Yes, we use industry-standard encryption for all transactions. Your payment security is as important to us as the quality of our premium knitwear.
Can I change or cancel my order after placing it?
You may request changes or cancellation within 1 hour of placing your order by contacting our customer service. After this period, as we begin processing with the same care we put into crafting our products, changes may not be possible.

Shipping & Delivery

Where do you ship?
We proudly serve customers worldwide, excluding some remote areas and parts of Asia. Whether you’re in Hartford where we began our journey or exploring urban landscapes elsewhere, we’ll get your order to you.
What are my shipping options?
We offer two reliable options:
1. Standard Shipping ($12.95): Via DHL or FedEx, delivering in 10-15 business days after 1-2 day processing.
2. Free Shipping: For orders over $50 via EMS, delivering in 15-25 business days after processing.
How can I track my order?
You’ll receive tracking information via email once your order ships. Like our rigorous quality checks, we monitor each shipment to ensure it reaches you as reliably as our products perform in the field.
What if my delivery is delayed?
While delays are rare (like flaws in our premium materials), if they occur we’ll notify you immediately. Our commitment to transparency matches our commitment to quality craftsmanship.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unworn and in original packaging, just as we delivered them to you. Contact us to arrange returns.
How do I initiate a return?
Email our customer service at [email protected] with your order details. We’ll guide you through the simple process, designed to be as straightforward as our product designs.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service, as reliable as our Chelsea boots.

Customer Service

How can I contact customer service?
Reach our dedicated team at [email protected]. We’re as committed to service as we are to crafting transitional wear that moves effortlessly from countryside to city.
What are your customer service hours?
Our team is available Monday-Friday, 9am-5pm EST. We aim to respond to all inquiries within 24 hours, with the same efficiency we apply to order processing.

At Explorer Fashion, we’ve designed every aspect of your experience – from product selection to delivery – to reflect our values of quality, reliability, and thoughtful design. Your adventure shouldn’t wait, and neither should your wardrobe.

For any questions not covered here, please don’t hesitate to contact us.