At Explorer Fashion, we stand behind our premium outdoor apparel and footwear with the same confidence we place in our products’ performance. Should your purchase not meet expectations, our straightforward returns process ensures resolution with the efficiency of our 1-hour modification window.

Our Returns Promise

We accept returns and exchanges within 15 days of delivery for most items, provided they are:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging (including protective shoe bags for footwear)
  • Accompanied by proof of purchase
Note on Non-Returnable Items: For hygiene reasons, we cannot accept returns on gloves and hats & caps unless faulty. Customized or altered items are also final sale.

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following details:

Subject: Return Request – Order #[Your Order Number] Dear Explorer Fashion Team, I would like to request a return/exchange for the following item(s): – Product Name: [e.g., Chelsea Boots] – Size: – Color: – Order Number: – Reason for Return: [For exchanges, please specify desired size/color] I confirm the item(s) are in original condition with all tags attached. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Package & Ship

Once approved, you’ll receive return instructions including:

  • Prepaid return label (for US customers)
  • International return address (for non-US customers)
  • Return authorization number (to include with your package)

Pack items securely using original packaging when possible. For footwear, please use the protective shoe bags provided.

Step 3: Refund Processing

Upon receipt and inspection (typically within 3-5 business days):

  • Refunds: Issued to your original payment method within 7 business days (Visa, MasterCard, JCB, PayPal)
  • Exchanges: Processed immediately upon approval, with shipping notification

Note: Original shipping fees are non-refundable. For exchanges, we cover standard shipping costs.

International Returns

Customers outside the US:

  • Return shipping costs are the customer’s responsibility
  • Use a trackable courier service (DHL or FedEx recommended)
  • Include all customs documentation marked “RETURNED GOODS” to avoid duties

Damaged or Faulty Items

If your item arrives damaged or defective (as rare as flaws in our premium fabrics):

  1. Contact us within 48 hours of delivery
  2. Include photos of the damage/defect
  3. We’ll arrange expedited replacement at no cost

Still Have Questions?

Our Hartford-based team responds to inquiries with the same attention to detail as we apply to our product craftsmanship. Contact us:

Email: [email protected]
Phone: [Insert Customer Service Number]
Hours: Monday-Friday, 9am-5pm EST

Last Updated: [Insert Date]