Last Updated: [Insert Date]
Welcome to Explorer Fashion
These Terms and Conditions (“Terms”) govern your use of the Explorer Fashion website (www.explorerfashion.com) and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these Terms. Our premium outdoor apparel and footwear are designed for adventurers who demand both style and performance in urban and wilderness environments.
1. User Responsibilities
1.1 Account Integrity
When creating an account, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
1.2 Prohibited Conduct
You agree not to:
- Use our website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of the website
- Misrepresent your identity or provide false information
- Use automated systems to extract data from our site
2. Products and Services
2.1 Product Descriptions
We take pride in offering premium outdoor apparel including footwear (ankle boots, Chelsea boots, deck shoes), outerwear (casual jackets, fleece garments), and accessories (belts, gloves, hats). While we strive for accuracy in product descriptions and images, slight variations may occur.
2.2 Product Availability
All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.
2.3 Non-Returnable Items
For hygiene reasons, we cannot accept returns on gloves, hats & caps, or customized/altered items unless they arrive defective.
3. Orders and Payments
3.1 Order Process
Your order represents an offer to purchase which we accept by sending an order confirmation email. All orders are processed within 1-2 business days from our Hartford facility.
3.2 Pricing
All prices are in USD and exclude applicable taxes. We reserve the right to correct pricing errors at any time.
3.3 Payment Methods
We accept Visa, MasterCard, JCB, and PayPal. By providing payment information, you represent that you are authorized to use the payment method.
3.4 Shipping Restrictions
We currently cannot ship to certain Asian countries and remote regions. Our checkout system will verify deliverability to your location.
4. Shipping and Delivery
4.1 Shipping Options
We offer two expedition-ready shipping methods:
- Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
- Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
4.2 Delivery Issues
You are responsible for providing accurate shipping information. We are not liable for delays caused by incorrect addresses, customs clearance, or unforeseen circumstances.
5. Returns and Exchanges
5.1 Return Policy
We accept returns within 15 days of delivery for most items in original, unworn condition with all tags attached. Footwear must include protective shoe bags.
5.2 Return Process
- Email [email protected] with your order details and return reason
- Package items securely (using original packaging when possible)
- Ship using provided return label (US) or trackable courier (international)
5.3 Refunds
Refunds are issued to the original payment method within 7 business days after we receive and inspect your return. Original shipping fees are non-refundable.
6. Intellectual Property
All content on our website, including logos, text, and product designs, is the property of Explorer Fashion and protected by intellectual property laws. You may not use our content without express written permission.
7. Liability Limitations
7.1 Product Use
While our products are designed for outdoor performance, Explorer Fashion is not liable for injuries resulting from product use beyond their intended purpose.
7.2 Website Availability
We strive to maintain uninterrupted service but are not liable for temporary website unavailability due to technical issues beyond our control.
7.3 Maximum Liability
Our total liability for any claim related to your use of our website or products is limited to the purchase price of the items in question.
8. Governing Law
These Terms shall be governed by the laws of Connecticut, USA. Any disputes shall be resolved in the courts of Hartford County.
9. Changes to Terms
We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date.
10. Contact Us
For questions about these Terms or our products, contact our Hartford-based expedition support team:
Email: [email protected]
Phone: [Insert Customer Service Number]
Address: 3527 Copperhead Road, Hartford, US 06103